Shipping policy
At Aurelle Vita, we are committed to delivering your orders swiftly and safely. Below are the key points of our Shipping Policy:
- Shipping Methods: We offer standard and express shipping options to cater to your needs. Please select your preferred method during checkout.
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Rates: Shipping costs are calculated based on the destination, weight, and size of the package. You can view the shipping cost in your shopping cart before finalizing the purchase.
- Delivery Time: Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. Please note that these are estimated delivery times and may vary due to unforeseen circumstances like weather or customs delays.
- International Shipping: We ship internationally! Please be aware that additional customs duties and taxes may apply and are the responsibility of the customer.
- Order Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor your package’s journey.
- Shipping Restrictions: Some items may be subject to shipping restrictions due to their size, weight, or the laws of the destination country.
- Lost or Damaged Packages: While we ensure all packages are safely packed and shipped, in the rare event of loss or damage, please contact our customer service for assistance. We may require a photo of the damaged package and its contents for insurance purposes.
For any questions or concerns regarding our shipping policy, feel free to contact our customer support at [email protected]. We’re here to ensure your shopping experience is as seamless and enjoyable as possible.