Refund policy

At Aurelle Vita, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to be straightforward and fair, helping you shop with confidence.

Eligibility for Refunds:

Items must be returned within 30 days of the purchase date.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Proof of purchase, such as a receipt or order number, is required.

Non-Refundable Items:

Final sale items, as indicated on the product page, are not eligible for return or refund.
Personalized or custom-made items cannot be returned unless they are defective.

How to Initiate a Refund:

Contact our customer service team at [email protected] to request a return authorization.
Package the item securely, including the original invoice or proof of purchase.
Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Processing Refunds:

Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method. Please allow additional time for the refund to reflect in your account, depending on your bank or credit card issuer.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide instructions for returning the item and will cover the return shipping costs. Once confirmed, we will issue a full refund or send a replacement. Orders that are lost in transit will be handled on a case-by-case basis.

If you have any questions about our refund policy, please feel free to reach out to our customer service team at [email protected]. We are here to assist you with any concerns.